Nearly two million utility cases are pending in BiH courts. The enormous number of utility cases in the courts and their manual processing, in practice, showed numerous shortcomings and problems that led to increased workload at the courts, which directly affects the efficiency and quality of their performance.

In order to enable more efficient processing of cases of this type, the High Judicial and Prosecutorial Council of BiH, with the support of the Government of Norway, has developed a special information system for electronic filing and processing of small claims - SOKOP-Mal.

The system is used for automatic case processing and provides numerous advantages over the manual mode of operation in courts, and currently this form of digitisation is used in 35 out of a total of 59 first instance courts in BiH and 23 external users. In the past period, the project team has successfully implemented the system in nine new courts.

The application of the SOKOP-Mal system ensures a single electronic database of all utility cases, their more efficient and cost-effective processing and a uniform way of processing utility cases throughout BiH judiciary, recording all cases of this type in the SOKOP database and control of the application of the system by the HJPC BiH. Finally, it reduces the room required for case storage and enables those who deal with these cases to resolve a larger number of cases at the same time.

The number of cases currently registered in the SOKOP-Mal system is close to 1.5 million cases, i.e. 75% of all cases of this type are processed through this system, which in the coming period should result in a significant reduction in the number of pending cases in courts.

Digitisation of courts has proven to be the most efficient measure for quick and efficient disposal of small claims, but also a significant component in achieving a higher level of transparency.

Precisely because of such indicators and analytical forecasting, we intensively work on upgrading the existing and developing new modules of the system that will improve quality and efficiency of courts performance.